Customer Support

If you have any problems at all with your Housefish product, at any time, we want to make it right. Need replacement parts? Want different colored doors, or shorter sides? No problem.
Need something? You can email us at: support (at) housefish (dot) com, or use our contact form, or leave a comment below (comments remain visible on this page).

Warranty and Return Policy

You can read our full warranty and return policy here. The short version is this: if there’s a defect with the product for as long as you own it, we will correct or replace it at our cost. If the product is fine, but you decide you just don’t want it, you have 30 days to send it back (return shipping is at your expense) for a full refund of the original purchase price.

Assembly Instructions

Key is super easy to assemble. No fiddly camlocks, no screws, no glue, no nails, no sweat. Check it out:
Key Assembly Instructions (pdf)

Key AV is a large media cabinet version of Key, and just as easy to assemble.
Key AV Assembly Instructions (pdf)

Our Lock seating collection slides together and assembles with just a few screws.
Lock Assembly Instructions (pdf)

Care and Maintenance

Key uses a very tough UV cured finish on all the flat surfaces, and a polymerized linseed oil on the edges. The doors have a durable powdercoat finish. You shouldn’t have to do anything special to keep Key looking great. We don’t recommend using any furniture polishes. A soft cloth dampened with some water should be sufficient for day to day cleaning of the wood, and a mild window or surface cleaner can take care of any marks or fingerprints on the doors.

After you knock them into place, the aluminum tenon keys sometimes leave a little grey mark on the wood. You can clean these off with a damp cloth or a little bit of glass and surface cleaner.