Support

Customer Support

If you have any problems at all with your Housefish product, at any time, we want to make it right. Need replacement parts? Want different colored doors, or shorter sides? No problem.
Need something? You can email us at: support (at) housefish (dot) com, or use our contact form, or leave a comment below (comments remain visible on this page).

Warranty and Return Policy

You can read our full warranty and return policy here. The short version is this: if there’s a defect with the product for as long as you own it, we will correct or replace it at our cost. If the product is fine, but you decide you just don’t want it, you have 30 days to send it back (return shipping is at your expense) for a full refund of the original purchase price.

Assembly Instructions

Key is super easy to assemble. No fiddly camlocks, no screws, no glue, no nails, no sweat. Check it out:
Key Assembly Instructions (pdf)

Key AV is a large media cabinet version of Key, and just as easy to assemble.
Key AV Assembly Instructions (pdf)

Care and Maintenance

Key uses a very tough UV cured finish on all the flat surfaces, and a polymerized linseed oil on the edges. The doors have a durable powdercoat finish. You shouldn’t have to do anything special to keep Key looking great. We don’t recommend using any furniture polishes. A soft cloth dampened with some water should be sufficient for day to day cleaning of the wood, and a mild window or surface cleaner can take care of any marks or fingerprints on the doors.

After you knock them into place, the aluminum tenon keys sometimes leave a little grey mark on the wood. You can clean these off with a damp cloth or a little bit of glass and surface cleaner.

5 Responses to “Support”

  1. Nick Ryan June 16, 2011 at 9:34 pm Permalink

    I’m a web designer who loves furniture and I wanted to leave a few comments about your site. I love your furniture, but I doubt I’ll remember to revisit your site. You should consider a newsletter signup. I would have signed up for updates on new products. Also, on your online retailer links, they should open in a window so people don’t leave your site. It’s just a few lines of markup that will take your programmer about 5 minutes.

    Hope this is helpful. Keep up the great work!

    Nick

  2. Scott Bennett June 20, 2011 at 10:58 pm Permalink

    Thanks Nick, those are both great suggestions.

  3. Marie Revenew September 21, 2011 at 9:38 am Permalink

    Great pieces, great prices. How about some end table sizes? It would expand your line to more revenue opportunities and entry points for consumers without having to do something completely different in terms of design. Just make the pieces shorter. I would be interested in a green or orange end table storage unit.

  4. Dan H February 1, 2013 at 12:20 am Permalink

    Love the site. Is there any chance you can custom design a Key module (47 1/4″ W) with a Key AV depth (20″ D)?? I am in the midst of a living room re-design. My TV is being mounted on a wall which, as luck would have it, is 47 1/2″ wide. However, my receiver and stuff is too deep to fit into your Key modules (15+ inches before knobs and plugs…). It would fit easily in the AV module, but my wall isn’t wide enough for the Key AV… Hence the dilemma.
    I’d love to know if you could or could not do this. If so, I’d consider myself the luckiest man on the face of the earth…

  5. Scott Bennett February 1, 2013 at 6:15 am Permalink

    Yeah, not a problem. We’ll send an email separately.

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